Details of grievance redressal mechanism and how to access it
1. Investor can lodge complaint/grievance against Research Analyst in the following
ways:
Mode of filing the complaint with research analyst
In case of any grievance / complaint, an investor may approach the concerned Research
Analyst who shall strive to redress the grievance immediately, but not
later than 21 days of the receipt of the grievance.
Mode of filing the complaint on SCORES or with Research Analyst
Administration and Supervisory Body (RAASB)
- SCORES 2.0 (a web based centralized grievance redressal system of SEBI
for facilitating effective grievance redressal in time-bound manner)
https://scores.sebi.gov.in
Two level review for complaint/grievance against Research Analyst:
- First review done by designated body (RAASB)
- Second review done by SEBI
Email to designated email ID of RAASB
- If the Investor is not satisfied with the resolution provided by the Market
Participants, then the Investor has the option to file the complaint/ grievance on
SMARTODR platform for its resolution through online conciliation or arbitration.
With regard to physical complaints, investors may send their complaints to:
Office of Investor Assistance and Education,
Securities and Exchange Board of India,
SEBI Bhavan, Plot No. C4-A, ‘G’ Block,
Bandra-Kurla Complex, Bandra (E),
Mumbai - 400 051
